Privacy Policy

Introduction

mg88 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our online betting and casino platform. This Privacy Policy describes what information we collect, how we use it, with whom we share it, and the rights you have over your own data. By accessing or using the mg88 platform — whether via browser or our mobile-optimised experience — you acknowledge that you have read, understood, and agreed to the practices described in this policy.

This policy applies to all users of mg88 based in Bangladesh and worldwide. We take our data-handling responsibilities seriously and operate transparently, adhering to internationally recognised data-protection principles. If you have questions about how your information is processed, please contact us at the details provided at the end of this document.

Information We Collect

We collect several categories of information to provide you with a secure and personalised gaming experience. The types of data we may collect include, but are not limited to:

• Identity information: full name, date of birth, government-issued identification number, and nationality.
• Contact information: email address, phone number, and residential address (including city — for example Dhaka, Chittagong, Sylhet, or Khulna).
• Financial information: mobile wallet account identifiers (such as bKash, Nagad, or Rocket numbers), transaction amounts, and payment history as needed for processing deposits and withdrawals.
• Technical information: IP address, browser type, device identifiers, operating system, session timestamps, and geolocation data (country and city level only).
• Gameplay and behavioural data: games played, betting history, bonus usage, wagering patterns, and session duration, collected to ensure fair play and responsible gaming compliance.

How We Use Your Information

mg88 processes your personal data only for legitimate purposes and only to the extent necessary to deliver our services. The primary purposes for which we use your information are:

• Account management: creating, verifying, and maintaining your mg88 player account, including age verification to ensure all players are 21 years or older.
• Transaction processing: securely handling your deposits and withdrawals through payment partners including bKash, Nagad, Rocket, and Upay.
• Service improvement: analysing aggregated and anonymised usage data to improve game offerings, platform performance, and the overall user experience.
• Compliance and fraud prevention: fulfilling legal obligations, detecting fraudulent activity, preventing money laundering, and enforcing our Terms & Conditions.
• Communications: sending you transactional notifications (e.g. deposit confirmations, withdrawal approvals) and, where you have given consent, promotional communications about bonuses and offers tailored to Bangladeshi players.

Data Sharing and Disclosure

mg88 does not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist us in operating our platform (for example, payment processors, KYC verification partners, customer support tools, and hosting providers). These providers are contractually bound to handle your data securely and only for the purpose we specify.
• Legal authorities: when required by applicable law, court order, or government authority, we may disclose relevant data to comply with our legal obligations.
• Business transfers: in the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. You will be notified of any such change and the applicable privacy terms.

In all cases, we require receiving parties to maintain appropriate technical and organisational safeguards consistent with this Privacy Policy.

Cookies and Tracking Technologies

mg88 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, maintain your authenticated session, and gather analytics that help us improve our platform. Cookies are small text files placed on your device when you visit our site. They do not contain executable code or personally identifiable information on their own.

We use strictly necessary cookies (required for login and security), functional cookies (to save your language and display preferences), and analytical cookies (aggregated usage statistics). You may control cookie settings through your browser; however, disabling necessary cookies may impair core platform functionality such as account login and mobile wallet payment flows.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy, including meeting our legal, regulatory, and contractual obligations. The specific retention period depends on the type of data and the purpose for which it was collected. For example, account and transaction records are typically retained for a minimum of five years following account closure to satisfy anti-money-laundering and financial-record-keeping requirements.

Where your data is no longer required, we securely delete or anonymise it in accordance with our internal data-destruction procedures. You may request early deletion of certain data subject to our legal obligations — see the Your Rights section below.

Your Rights

As a user of the mg88 platform, you hold meaningful rights over the personal data we hold about you. These rights include:

• Right of access: you may request a copy of the personal data we hold about you and details of how it is used.
• Right to rectification: if your data is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: in certain circumstances you may request the deletion of your personal data. We will comply unless we are required to retain the data for legal or regulatory purposes.
• Right to restriction: you may ask us to restrict the processing of your personal data in limited circumstances, such as while a complaint is being investigated.
• Right to object: you may object to our processing of your personal data for direct marketing purposes at any time. We will honour this request promptly.

To exercise any of the above rights, please contact us using the email address provided at the end of this policy. We aim to respond to all rights requests within 30 calendar days.

Security of Your Data

mg88 employs industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security programme includes 256-bit SSL encryption on all data transmitted between your device and our servers, strict access controls and role-based permissions for internal staff, regular security audits and penetration testing, and real-time fraud detection systems that monitor transactional anomalies 24 hours a day, 7 days a week.

While we take all reasonable steps to protect your information, no method of internet transmission or electronic storage is 100% secure. If you suspect any unauthorised activity on your mg88 account, please contact our support team immediately at [email protected].

Third-Party Links

Our platform may, on occasion, reference or link to third-party services (for example, payment gateway interfaces). mg88 is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policy of any third-party service you access through or in connection with our platform before sharing your personal information with them.

Children's Privacy and Age Restriction

mg88 is strictly an adults-only platform. Our services are intended exclusively for persons aged 21 years or older. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data, we will take immediate steps to delete that data and close the associated account. If you believe a minor may have registered on our platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

mg88 reserves the right to update or modify this Privacy Policy at any time. We will notify registered players of material changes via email or a prominent notice within the platform prior to the changes taking effect. The "Last updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the mg88 platform after the effective date of any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mg88 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available around the clock to assist players across Bangladesh, from Dhaka to Chittagong, Sylhet to Rajshahi.

Email: [email protected] (plain text only — this address is not a clickable link). Our team responds to all privacy-related enquiries within 2 business days.